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Billing Manager

Mid-size national firm is seeking a Billing Manager for its’ Los Angeles office.

Responsibilities include, but are not limited to overseeing and performing all functions related to processing the firm’s client invoices and payments; oversee new client intake and exit; supervising, training, and leading the billing staff; ensuring staff workloads are properly balanced and weighted; and oversee and streamline processes.

Duties and Responsibilities include the following:

• Proactively assess the billing team’s procedures, on a continual basis, to identify and implement “best practices” for improving internal processes, to maximize productivity and increase quality of work
• Ensure workloads of the billing staff are properly balanced and weighted
• Meet with the Billing Staff to review their unbilled amounts and review their overall management of partners’ inventories
• Oversee New Business Intake & Exit procedures to ensure new matters are set-up or exited accurately and timely in Aderant
• Prepare and audit responses for billing and revenue selections; delegate as needed
· Conduct routine staff meetings regarding billing planning and implementations
· Conduct annual performance evaluations of the billing staff
· Manage staff time off requests and overtime requests to ensure adequate coverage
• Manage employee relations including counseling, discipline, and termination as well as preparing and maintaining related documentation
• Responsible for recruitment of billing staff

Billing Responsibilities

• Prepare and distribute pre-bills, prepare final bills, deliver bills to partners or other designated firm employees for transmittal to clients
• Execute complex bills in a timely manner (i.e., multiple discounts by matter, flat fee arrangements, etc.)
• Review and verify accuracy of billing and supporting documentation
• Ensure billing arrangements and rates are set-up accurately based on retainer agreement
• Research and respond to inquiries regarding billing issues and problems
• Coordinate, monitor and process retainer funds, approved markdowns, write-offs and necessary account adjustments
• Assist partners and staff with time and billing software questions or technical problems, and in understanding billing processes, policies and procedures
• Assist with Accounts Receivable and Collections efforts to resolve or prevent billing errors
• Act as back-up to billing, cash receipts, and intake staff positions

Qualifications: to perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Must have sense of urgency relating to priority requests and must be able to meet deadlines
• Excellent customer service acumen
• Ability to communicate effectively orally and in writing
• Maintain confidentiality of client information
• Ability to work in a fast-paced environment

Education / Experience:

• High School Diploma and/or college preferred
• Minimum of 5 years of experience as a Billing Supervisor or Manager working in a professional services environment
• Large corporate firm experience is preferred, but not required

Matura Farrington is an EEOC employer and will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and all other local, state and federal laws

JO #365202

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